Frequently Asked Questions
Get your answers to Frequently-Asked Questions about Joaquim Florist's services!
Regarding delivery
What is the difference between a shipping address and a billing address?
Shipping address would be the delivery (recipient) address. Billing address would be the invoice address.
Note: If its a gift to someone, please do not input recipient's address as the billing address.
How many delivery slots can I choose from?
We currently have 3 delivery slots available:
1) 9:00AM - 12:00PM - Please place your order at least one day in advance
2) 2:00PM - 6:00PM - Please place your order on the same day by 11:45AM. One day in advance for Sunday deliveries.
3) 6:00PM - 9:00PM (Excluding Saturdays & Sundays) - Please place your order on the same day by 3:45PM.
Are there delivery charges?
Yes there are. Delivery fees are as detailed below:
Monday - Saturday and non-public holidays: $6.54
Sunday Morning: $10.90
Sunday Afternoon: $21.80
Sunday Evening: No delivery but can be requested at a surcharge.
Public Holiday Morning: $21.80
Public Holiday Afternoon: $32.70
Note: Deliveries to Sentosa, MBS, Airports & Jurong Island will incur delivery fee + surcharge. Please contact us at 6383 1188 or email us at info@joaquimflorist.com for more information. Prices are inclusive of GST.
Is there same day delivery available?
We do provide same day delivery. Please refer to the following information:
For deliveries between Monday - Saturday 2pm-6pm: Please place order before 1145am on the same day.
For deliveries between Monday - Friday 6pm-9pm: Please place order before 345pm on the same day.
All other delivery timings require at least one-day advance notice.
Is there free delivery for a minimum order?
Currently we have no free delivery promotion running.
Do keep a look out for it as we do occasionally have such promotions!
Am I able to do self-pickup instead of choosing delivery?
Yes you may choose to pick up your order from our office. Our office is located at 9 Kaki Bukit Rd 2, #03-06
Gordon Warehouse Building, Singapore 417842
Regarding making an order
Are all prices inclusive of GST?
No. All prices are exclusive of prevailing GST.
Am I able to customise my order?
Definitely. Please call 6383 1188 or email us at info@joaquimflorist.com and our customer service staff will glady assist you.
Regarding Joaquim membership
Where is the special promo code for being a Joaquim member sent to?
The Joaquim online membership is currently undergoing maintenance.