Frequently Asked Questions

Get your answers to Frequently-Asked Questions about Joaquim Florist's services!

Regarding delivery

What is the difference between a shipping address and a billing address?

Shipping address would be the delivery (recipient) address. Billing address would be the invoice address.

Note: If its a gift to someone, please do not input recipient's address as the billing address.

How many delivery slots can I choose from?

We currently have 3 delivery slots available:

1) 9:00AM - 12:00PM - Please place your order at least one day in advance

2) 2:00PM - 6:00PM - Please place your order on the same day by 11:45AM. One day in advance for Sunday deliveries.

3) 6:00PM - 9:00PM (Excluding Saturdays & Sundays) - Please place your order on the same day by 3:45PM.

Are there delivery charges?

Yes there are. Delivery fees are as detailed below:

Monday - Saturday and non-public holidays: $6.54

Sunday Morning: $10.90

Sunday Afternoon: $21.80

Sunday Evening: No delivery but can be requested at a surcharge.

Public Holiday Morning: $21.80

Public Holiday Afternoon: $32.70

Note: Deliveries to Sentosa, MBS, Airports & Jurong Island will incur delivery fee + surcharge. Please contact us at 6383 1188 or email us at info@joaquimflorist.com for more information. Prices are inclusive of GST.

Is there same day delivery available?

We do provide same day delivery. Please refer to the following information:

For deliveries between Monday - Saturday 2pm-6pm: Please place order before 1145am on the same day.

For deliveries between Monday - Friday 6pm-9pm: Please place order before 345pm on the same day.

All other delivery timings require at least one-day advance notice.

Is there free delivery for a minimum order?

Currently we have no free delivery promotion running.

Do keep a look out for it as we do occasionally have such promotions!

Am I able to do self-pickup instead of choosing delivery?

Yes you may choose to pick up your order from our office. Our office is located at 9 Kaki Bukit Rd 2, #03-06
Gordon Warehouse Building, Singapore 417842

Regarding making an order

Are all prices inclusive of GST?

No. All prices are exclusive of prevailing GST.

Am I able to customise my order?

Definitely. Please call 6383 1188 or email us at info@joaquimflorist.com and our customer service staff will glady assist you.

Regarding Joaquim membership

Where is the special promo code for being a Joaquim member sent to?

The Joaquim online membership is currently undergoing maintenance.