Frequently Asked Questions

Shipping address would be the delivery (recipient) address. Billing address would be the invoice address.

Note: If its a gift to someone, please do not input recipient's address as the billing address.

We currently have 3 delivery slots available:

1) 9:00AM - 12:00PM - Please place your order at least one day in advance

2) 2:00PM - 6:00PM - Please place your order on the same day by 11:45AM. One day in advance for Sunday deliveries.

3) 6:00PM - 9:00PM (Excluding Saturdays & Sundays) - Please place your order on the same day by 3:45PM.

Yes there are. Delivery fees are as detailed below:

Monday - Saturday and non-public holidays: $5.40

Sunday Morning: $10.90

Sunday Afternoon: $21.80

Sunday Evening: No delivery but can be requested at a surcharge.

Public Holiday Morning: $21.80

Public Holiday Afternoon: $32.70

Note: Deliveries to Sentosa, MBS, Airports & Jurong Island will incur delivery fee + surcharge. Please contact us at 6383 1188 or email us at info@joaquimflorist.com for more information. Prices are inclusive of GST.

We do provide same day delivery. Please refer to the following information:

For deliveries between Monday - Saturday 2pm-6pm: Please place order before 1145am on the same day.

For deliveries between Monday - Friday 6pm-9pm: Please place order before 345pm on the same day.

All other delivery timings require at least one-day advance notice.

Currently we have no free delivery promotion running.

Do keep a look out for it as we do occasionally have such promotions!

Yes you may choose to pick up your order from our office. Our office is located at 9 Kaki Bukit Rd 2, #03-06
Gordon Warehouse Building, Singapore 417842

When you are in your shopping cart page, there is a field called "Order Notes". Please indicate any special instructions you would like us to know and we will do our best to meet them.

In such cases, please do get in touch with us by calling +65 6383 1188 or email us at info@joaquimflorist.com.

Yes you can. We do accept deliveries to all hospitals in Singapore.

Please note the following when sending a gift to a hospital:

1. Please provide full name and contact number of the recipient.

2. Be sure to check if the recipient has been discharged yet.

3. We cannot guarantee our delivery team will deliver directly to the recipient as hospitals have the right to receive the gift on the recipient's behalf at the ward counter.

No. All prices are exclusive of prevailing GST

Definitely. Please call 6383 1188 or email us at info@joaquimflorist.com and our customer service staff will glady assist you.

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