Service Policy

Delivery Information

  • For delivery time between 9am to 12pm, the order must be placed 1 day in advance, before 5pm.
  • For delivery time between 1pm to 5pm, the order must be placed before 12noon on the same day or in advance.
  • For delivery time between 6pm to 9pm, the order must be placed before 4.00pm on the same day or in advance.
  • Orders must reach us by 11am (Singapore Time GMT + 800Hrs) on Saturday and Eve of local Holiday.
  • Two weeks before Christmas and 3 weeks before Chinese New Year, all orders must reach us 3 days in advance before the delivery date.
  • Similarly for Hari Raya Puasa, Valentine’s Day, Deepavali & Mother’s Day, orders have to reach us 1 day in advance of delivery date.
  • For delivery service on Sundays and Public Holidays, please call our Office at 6383 1188. There will be additional surcharge of between $10 to $50 for deliveries made on these days.
  • We would also require to be provided the recipient’s contact number to assist us during the delivery process. In the event that no contact number is provided, a redelivery charge will be imposed.

Change of Particular

Any change of particular (e.g. Receiver’s address, messages, etc) must be make within 02 hours or before delivery, which ever earlier.

Cancellation of Order

Cancellation of order must be make 02 Hours in advance before the delivery date. Receiver’s address must be correct to ensure someone to receive it, else your order will be cancelled and no refund will be made.

In no circumstances will the gift be change or in the case of perishable commodities will a fresh one be delivered. We will keep you inform through E-mail / Phone / Fax should these arise and make other necessary arrangement (might have additional charges if the order are to be re-send).


Throughout the world seasonal and regional conditions may affect the supply and cost of flowers, foliages and fruits. Joaquim Florist reserve the right to make appropriate substitutions whilst maintaining the value of your Order.

The particular vases or basket shown will be supply where possible. Should these not be available, a similar value and style will be substituted. Joaquim Florist & Gifts P/L reserve the right to substitute to any out of stock products with another of equivalent or higher value for Food Hampers and Baby items.


At Joaquim Florist, we pride ourselves to deliver flowers at their freshest. However, in the event you need an exchange, please call our office at (65) 6-3831188 and speak to our Customer Service personnel.

Merchandises & Services

All our merchandises are of mechanisable quality and they serve their intended functions.


All our merchandises are guaranteed to be fresh upon delivery.

Our webfront business policy offers goods and services of satisfactory qualities as defined in the Sales of Goods Act S14(2).

Joaquim Online Florist


Joaquim is your personal florist that delivers the beauty of nature anywhere within Singapore to bring a smile to your loved ones, even when you are a thousand miles away.

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We reserve the right to replace any item with another of equivalent value depending on availability Our website, email and hotline remain open for those who wish to convey their care and concern during this difficult time. Joaquim Florist & Gifts will continue working to help you bridge the emotional distance as we continue to do our part as responsible individuals.

Dear Customer, As you may have been aware of, our government has implemented a circuit breaker by tightening restriction on movement from 7th April to 4th May 2020. During this period, we don't deliver at night (7 to 9pm) delivery. We appreciate your understanding and hope for your continuous support during this period. Please stay strong and healthy! Dismiss